What We Do

SS SpeakingServices

Speaking – topics include “The Power of POSITIVE – the Leader’s Personal Guidance System”; “Better Communication in Five Minutes – ‘It’s a Zoo Around Here‘”; “Kick-ass Customer Experience – What Others are Doing Better than You and How You Can Do it Better than Them!”; “Lessons I Learned in Royal Service and How YOUR Organisation Can Learn Them Too”

Training – bespoke programmes including Customer Experience and Leadership Skills

Consultancy – Brand/Business Strategy; New Business Concept Development; Turnarounds and Implementation

Customer Experience Review – Mystery Shopping, Customer Journeys, Creating and SS Top DrawerDelivering a Service Concept

Coaching and Mentoring –  ‘The POSITIVE Leader’s Compass’ (for Leaders at all levels)

Every assignment is custom designed to  deliver a POSITIVE outcome.  If the assignment calls for it, We will deploy one or more of our best in class Associates to add variety and additional expertise.

How have we helped others? Click here to view our Case Studies


We work across many sectors, with particular expertise in:

  • SMEs and Startups
  • Visitor Attractions and Tourism
  • Hospitality
  • Retail
  • Non-profit Organisations
  • Niche Brands

“Stephen is one of the ‘go to’ people for his knowledge, his understanding of business issues, his original ideas and his thorough execution. ” – Amanda Coombs, General Manager, The White Hart of Wytham

CONTACT US TODAY and tell us how we can help you! Call +44 (0) 7921 812253 or use the form below: