Work with us

Your project

If you have a project already in mind we will seek to add value to your brief as a foundation to build your excellent retail experience.

We’ll always start by interrogating your brand proposition, so we understand where you are starting from as opposed to where you want to be.

We’ll also bring insights and inclusivity to the process to drive maximum value for your customers, and ensure that your team’s vital role in delivering is maximised.

We have extensive skills, knowledge, and networks and will deploy or recommend the team and partners you need to achieve and exceed your goals.

1:1 sessions

If you don’t have a project, but do know you need more value from your investment in resources, time and money, then our 1:1 sessions will help you decide how to move forward:

  • Discovery session – identify assets, opportunities, and goals

  • Mentoring sessions – work with a trusted mentor/critical friend for accountability and motivation

  • Use our decades of experience and objective viewpoint to see things more clearly

  • Sessions can be online or in-person

  • First (online) session is free and without obligation

Masterclasses

We offer various inspirational and practical masterclasses – think superior training from people who have been there, done it, and launched the tee-shirt range covering all of the below – ask if it isn’t listed as we can almost certainly cover it:

    • Concept development

    • Range planning

    • Sourcing – products and suppliers

    • Trend forecasting/who to follow for inspiration

    • Developing bespoke ranges

    • Stock management and logistics

    • Seamless eCommerce

    • Pricing, discounting, margins and markup

    • Working with makers/low volume

    • Cross-selling, upselling, selling high- value items with confidence

    • Your shop as part of your value-added visitor experience

    • Visual Merchandising on a(ny) budget

    • Selling is service and the vital role of the team

    • Engaging across the ages

    • The unlimited value of seasonality

    • Can be linked to a retail safari to bring the learning to life

Bespoke workshops

Combining a focus on any specific opportunities identified by you, with our proven toolkit of interactive workshops and techniques, we will take your business on a journey to find your ambience. Topics include:

  • POSITIVE Compass diagnostic – identify assets and opportunities

  • Understanding customer value and developing a value proposition

  • Extreme customer knowledge – develop an unforgettable customer segmentation

  • Extreme customer treating – identify and design the ultimate experiences

  • Prioritise and focus using ROEE (Return on Excellent Experiences)

  • Business and project planning

Insightful mystery shopping

In our experience, mystery shopping programmes can usually tell you what is happening in your store, but not why it is happening. We can use a mystery shop to kick-start a project, or provide a more strategic programme - or help you benchmark the competition. Whichever approach you choose, we'll provide insights and suggestions to ensure immediate, tangible impact.

Customer charters

A customer charter brings together your mission, vision, values, business model, quality standards and all the ways you support your employees to deliver the brand experience.

It’s a great way to induct new employees into the organisation’s culture. It also provides context for customer experience programmes and training.