What we do
Retail
Catering
Events
Amenities
Customer experience
Visitor flow
Visitor charters
Customer service training
Analysis
Strategy
Planning
Budgets
How we do it
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Finalise description. The story you tell your customers (value proposition), and the story you tell yourselves (mission and vision) should always align, and be reinforced throughout the experience.
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However great the concept + product, it’s always the team that brings it to life for the customer: ready, willing, and able to reinforce the stories from the visitor experience, and share the stories of the products and makers.
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Research also shows that the senses play a vital part in reinforcing the experience: for example, customers’ value perception, and propensity to buy, increases when they feel relaxed and happy.
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Recipients are the people receiving your experience - in other words, your customers. The more we know about them, the more we can create a Retail experience that will induce them to spend money, and come back.
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The Visitor Journey
The three elements of experience design are represented in our Visitor Journey below. These are the EMOTIONS you want them to feel, the SPACES + PLACES they visit on their journey and the STORYTELLING that should accompany it.
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