“Stephen Spencer + Associates, thank you for helping Blenheim Palace create an exceptional guest service charter. Your training transformed our hosts, ensuring our guests receive an unparalleled experience.

We are grateful for your expertise and look forward to our continued partnership.”

Heather Carter, Managing Director - Visitor Attraction

“Stephen worked with us to create a workshop for Independent Oxford members to help them build great customer experience and communication into their businesses.

Stephen’s workshop was brilliant, he has unrivalled knowledge and vision when it comes to the customer experience, and his creativity and attention to detail is second to none. We really enjoyed working with him, and look forward to working together again on future projects. He is extremely professional, and I would highly recommend him to anyone looking to create a great customer experience.”

Rosie Jacobs, Director

“I have known and worked with Stephen for over 10 years in the capacity of employer and client. Stephen has fulfilled a number of projects for, and with me, covering a range of services including site management, customer experience development and retail development and delivery. We have collectively worked on a number of signature projects including the Emirates Air Line Cable Car, London, Spinnaker Tower, Portsmouth, The Real Mary King's Close, Edinburgh, Oxford Castle, and York's Chocolate Story.

Stephen has a great attention to detail in all of his outputs and always considers each project on an independent basis rather than applying a fixed mindset to the development. I continue to keep Stephen in mind when I have specific project requirements and have no hesitation in recommending his services to any potential client.”

Kevin Smith, Spider Entertainment