Darlington Hippodrome

“Stephen, John and Catrina are a pleasure to work with. They bring to the table a great wealth of knowledge and experience from high-profile visitor attractions, but don’t apply a cookie-cutter approach. In order to deliver their incisive recommendations they took time to understand our business model, our building, our operations and staffing structures, our customer base, and what we were seeking to achieve.

Recommendations were delivered alongside a clear and structured path to implementation, and Stephen and his associates took time to talk this through with us and make sure we felt confident to proceed. We now have a clear, workable and measurable strategy to move forward with. We would not hesitate to recommend Stephen Spencer + Associates to other arts, culture and heritage organisations.” Rebecca Howarth,

Sales and Marketing Manager