“Stephen is undoubtedly a thought leader in his field and has excellent skills and experience in – customer experience, productivity improvement, communication, leadership, and leadership development.” – Kenneth Wardrop, Managing Director, Wardrop Consulting

“Stephen is a clear-thinker and an excellent communicator, able to quickly identify the key issues and suggest a pragmatic way forward. His knowledge of customer service in the visitor attraction market is extensive and innovation seems to come naturally to him. I thoroughly enjoyed working with Stephen.” – Neil McCollum, Historic Properties Director South East, English Heritage

“When I think of sales, marketing and public relations I think of Stephen Spencer. Why? Because I have learned more from him than any book I have read on marketing. Stephen brings a wealth of knowledge and experience to bear on any work situation. He is also a great facilitator, able to bring the best out of any team or group no matter how disparate. Add to this a great sense of humour and you have the complete package!” – Erick Rainey, International Award Winning Motivational Speaker

“Stephen is an innovative thinker – with a knack of assimilating complex situations and seeing creative opportunities. A true passion for reaching ‘out the box’ to deliver exceptional customer experiences” – Laurence Young, Business Owner, Consultant, Facilitator

“Stephen is an inspiring consultant who took on board our particular situation and objectives and was able to provide creative and relevant solutions. He had no difficulty in understanding the personal dynamics and took the team along with him, he went the extra mile for us and his input has helped us enormously” – Alastair Cunningham, Founder Director, Scottish Clans and Castles Ltd

“Stephen is one of the ‘go to’ people for his knowledge of the tourism market, his understanding of business issues, his original ideas and his thorough execution. He leads by example and is a trusted colleague.” – Amanda Coombs, General Manager, The White Hart of Wytham

“Stephen gave an entertaining and thought-provoking presentation, helping us all to identify and understand our own personality traits and those of our colleagues. It was a very enjoyable and valuable afternoon and, as a staff we will look forward to applying the theories!” – Dilys Morgan, Pictor School, Trafford

“Stephen is an extremely competent speaker and is a bundle of high energy. His workshop It’s A Zoo Around Here is full of laughs as well as valuable information – Stephen had our audience in giggles for almost a full 20 minutes!

“His approach to communication is very unique to what I have seen but is also easily digestible information. I have also purchased his book (co written with Nigel Risner) which is again – full of useful information!

“If you need to better the communication in your business and want to do it in a fun, unique way – Stephen is your guy!” – Kelly Culver, #20 Kent’s Top 30 Under 30, Marketer, Event Manager & Entrepreneur

Find out how Stephen can help you. Click here to view Case Studies

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