Tag Archive: Usain Bolt

It’s the Customer Experience, Stupid!

If you want to outperform the market, beat the competition, develop a Brexit resilience strategy, achieve Team GB-style world-beating performance, you can – there’s no magic formula.

But there is a formula.

No Training? No Gaining!

This quote by Tom Peters sums it up:

“Why is your world of business any different than the (competitive) world of rugby, football, opera, theater, the military? If people/talent first and hyper-intense continuous training are laughably obvious for them, why not you?”

It seems so obvious, and yet, in “our world of business” we face a daunting obstacle to greatness: our own attitudes, and those we accept from others. When it comes to Customer Service, we accept mediocrity, and, too often, we deliver mediocrity.