United: the Network is Watching You

To appreciate how vital culture is in determining the success of any business, ask yourself whether anyone who had (a) read and (b) believed “United’s Customer Commitment” could possibly have behaved the way United’s employees behaved towards one of its customers this week.

The lessons, however, are vital for every business in 2017.

The Future of the Experience Economy, by Eventbrite’s CEO

This week I attended a conference, The Future of the Experience Economy, to discuss and learn how to succeed in the Experience Economy, what innovations will drive it forward, and how progressive brands can stay ahead of the curve to create incredible experiences that build loyal audiences.

Over the next few days I’ll publish some short posts sharing some of the highlights. Up first: Julia Hartz, CEO and Co-founder of Eventbrite, a global marketplace for live experiences that allows people to find and create events in 190 countries.

10 Lessons for Entrepreneurs, from LinkedIn Co-founder Reid Hoffman

I was fortunate enough to be present at Saïd Business School on Sunday, to hear LinkedIn co-founder Reid Hoffman in conversation with Dean Peter Tufano. At the start of the session, Dean Tufano announced that Hoffman, who studied philosophy at Oxford, is donating $1m to help fund The Oxford Foundry, a new hub for future student entrepreneurs from across Oxford.

Starting on such a positive note, the ensuing hour was packed with insights and takeaways for entrepreneurs and business leaders. Here is my Top 10: