As the 2015 General Election campaign gets underway, I wonder if I am the only one lamenting the circumstances in which it does so: rarely have so…… Read more “Eight Leadership Principles For the Party Leaders (and Every Other Leader)”
If you haven’t watched “Inside Claridges”, the BBC Documentary that goes behind the scenes at one of London’s most luxurious hotels, I can’t recommend it too highly as a masterclass in delivering excellence.
In this world where service organisations live or die by their customers’ social media critiques, here’s another way of looking at things: The other day I heard…… Read more “Refuse Reviews!”
Controversial as it might sound, I had always thought of Center Parcs as some sort of cult: friends who had visited, colleagues who had worked there, talked…… Read more “Center Parcs and the Search for the Missing Link”
In our previous posts we’ve considered the importance, as a leader, of Knowing Where You’re Going – if you don’t, how can anyone follow you? And, we’ve…… Read more ““If You Don’t Have a Dream…””
In my post Trust is the Goal I quoted Graham Dietz: “Trustworthiness consists of three main characteristics: technical competence to perform a task reliably (ability), having benign…… Read more “Why Authenticity Matters”
My two posts today will cover the related themes of INTEGRITY and AUTHENTICITY – two concepts which are, I’d argue, essential to building TRUST in your organisation…… Read more “Integrity is the Key”
During this week, I will be publishing what amounts to a leader’s manifesto – some thoughts and insights into what it takes to be a successful leader…… Read more “Knowing Where You Are Going”