Is there a Bear in Your Boardroom?

In the House of Commons, following Prime Minister Theresa May’s most detailed speech to date on her government’s Brexit strategy, Conservative MP Nicholas Soames (despite being a strong Remain supporter) says it is time to accept the verdict of the referendum and “get on with it”.

He quotes his grandfather Winston Churchill: “If there is a bear in your bedroom it is not a matter for speculation.”

The simple wisdom of this statement – as well as the refreshing humour – resonates through time.

If you have a bear (an unwanted, unwelcome, and potentially dangerous intruder) in your bedroom (or boardroom), sometimes it just takes an outside observer to say “I see you have a bear in there. What are you going to do about it?”

Customer Experience: Your Brexit Resilience Strategy

My POSITIVE Customer Experience Newsletter for September coincides with the Autumn Trade Fairs season: whatever your industry it’s a time to check in with the market, with your collaborators and competitors and with your business strategy and plan for the foreseeable future.

It’s time to move on from the holiday season and commit to the actions you will take to build Brexit resilience.

The newsletter contains 10 Top Tips to help you navigate the next few uncertain months and come out stronger.

Retail: “Project Fear” Needs a Reality Check

There’s currently an argument going on as to whether “Project Fear” won the Scottish Referendum campaign, or nearly lost it. I’d argue that, in Retail, Tourism and Hospitality, “Project Fear” will distract businesses from the real issues, and from the opportunity that every business has: to energise the Customer Experience, in order to unlock latent Team and profit potential.