Banks: That Don’t Impress Me Much…

The news that RBS and its subsidiary NatWest is opening 34 branches (out of approximately 2,300) across the UK on the Early May Bank Holiday has made me strangely angry, and with your consent I’d feel much better for a short(-ish) rant. If there’s one thing that annoys me more than poor Customer Service, it’s the claims of (usually) very large organisations to be “focusing on the Customer” and making (usually) tiny improvements to their Customer Experience.