If you’re looking for a new perspective, new ideas, or an injection of POSITIVE thinking to energise your team, then you should be planning to hire Stephen Spencer to deliver a keynote at your conference, seminar or team day!

“Stephen is on a mission to help more people give better customer experiences. His natural passion sounds the call to action as he encourages us all to give ‘Royal Service’ to our customers.” – Anwen Cooper, Owner, Get Fruitful Marketing

A speaker who has “been there and done that” when it comes to delivering outstanding Customer Experiences and communication outcomes, Stephen’s workshops and keynote speeches are informative, inspiring, challenging and entertaining.

Stephen presents “The Three I’s of Innovation”: Art of the Possible TEDx-inspired Conference, Essex County Hall, October 2015

Having spoken to audiences throughout the UK, Europe and the USA, every speech is individually tailored, drawing on Stephen’s first-hand experience of “getting things done” in organisations (private, public and third sectors), communities, destinations and SMEs.

Stephen’s speaking highlights include:

  • Explaining development opportunities to new tourism destinations in northern and central Europe
  • Debating heritage tourism challenges with Margaret Thatcher’s old adversary, and National Trust donor, Tam Dalyell
  • Giving the vote of thanks at a high-end retailers’ dinner hosted by Andrew Young, Mayor of Atlanta
  • Igniting the revitalisation of a Highland business community’s Service promise and delivery
  • Delivering keynotes on trends and new developments for  Tourism and Business national conferences and seminars
  • Inspiring Tourism, Hospitality and Retail  students with opportunities to make an impact out in the world

Stephen’s speaking topics include:

  • POSITIVE Strategy & Team Development
  • Project STARS – Transform Your Customer Experience
  • Managing Customer Experience in the Networked Age (based on my eBook)
  • Make Better Retail – What It Takes

“I have learned more from him than any book I have read on marketing. Stephen brings a wealth of knowledge and experience to bear on any situation. He is also a great facilitator, able to bring the best out of any team or group no matter how disparate. Add to this a great sense of humour and you have the complete package!” – Erick Rainey, International Award Winning Motivational Speaker

Book Stephen for YOUR Event: call +44 (0) 7921 812253 or click here to send an email