Customer Experience

“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney

In your organisation, the total Customer Experience is the main driver of sales and customer loyalty. Did you know that:

Buckingham Palace: Summer Opening
Buckingham Palace: Summer Opening

Disney Institute-trained, Stephen has applied the principles of Service Excellence to organisations of all kinds – transforming focus, culture and results. Now his expertise and practical, challenging yet supportive coaching style are available to transform your Team, organisation or project.

Using our STARS Model (see graphic) we will help you create the right brief, involve the right people, ask the right questions and focus on the right deliverables. We are happy to be involved at any stage – our objective is to support the team and facilitate success.

Read more here.

STARS Customer Experience Model
STARS Customer Experience Model

The Services we offer include:

  • Competitor Benchmarking
  • Coordinating the Brief
  • Concept Design
  • Concept Delivery
  • Product Development
  • Team Recruitment, Induction and Sales Training


“[The Buckingham Palace Shop] is the most successful souvenir shop in Britain.” – Mary Portas

How has Stephen helped others? Click here to view Case Studies

CONTACT US TODAY to discuss how our Customer Experience programmes could work for you!  Call 07921 812253 or use the form below: