“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney
In your organisation, the total Customer Experience is the main driver of sales and customer loyalty. Did you know that:
- By 2020, Customers will be fully in charge – meaning the businesses that win will be those who genuinely focus on putting the Customer at the heart of strategy;
- Companies with higher customer satisfaction scores grow faster, are more profitable and have a higher stock price;
- A one per cent increase in productivity could deliver an extra £1.4bn revenue in the hospitality and tourism sectors alone – imagine what that could mean for your business.
Disney Institute-trained, Stephen has applied the principles of Service Excellence to organisations of all kinds – transforming focus, culture and results. Now his expertise and practical, challenging yet supportive coaching style are available to transform your Team, organisation or project.
Using our STARS Model (see graphic) we will help you create the right brief, involve the right people, ask the right questions and focus on the right deliverables. We are happy to be involved at any stage – our objective is to support the team and facilitate success.
Read more here.
The Services we offer include:
- Competitor Benchmarking
- Coordinating the Brief
- Concept Design
- Concept Delivery
- Product Development
- Team Recruitment, Induction and Sales Training
“[The Buckingham Palace Shop] is the most successful souvenir shop in Britain.” – Mary Portas
How has Stephen helped others? Click here to view Case Studies
CONTACT US TODAY to discuss how our Customer Experience programmes could work for you! Call 07921 812253 or use the form below: