My breadth of (genuinely unique, frequently life-changing) career experiences means that your assignment is in safe hands. Here’s a selection:

Project STARS (creating world class Customer Experiences)

  • Emirates Air Line Cable Car – Passenger Experience Development and Training
  • Pride & Passion for Scotland – National Customer Experience Campaign, Training, Coaching
  • Scottish Enterprise/Highlands & Islands Enterprise – Customer Experience Training (Managing Agent for Welcome Host, Scotland’s Best Service and 100k Welcomes), Business Coaching (Hospitality Assured Coach Advisor)
  • 50 Retail SMEs: Dingwall, Highlands – Customer Proposition, Marketing, Coaching
  • The National Civil War Centre – Commercial and Visitor Experience

Cool Concepts (customer focused brands, products & communications)

  • Buckingham Palace– Retail, Wholesale, Licensing
  • Windsor Castle– Retail, Wholesale, Licensing
  • The Palace of Holyroodhouse – Retail
  • Pembroke Castle– Brand, Retail
  • The Tower of London– Retail, Admissions and Ticketing, Visitor Experience Strategy
  • The British Music Experience at The O2– Visitor Experience, Commercial, Marketing
  • York’s Chocolate Story– Retail, Visitor Experience, Marketing, Operations
  • Loch Ness by Jacobite – Concept, Brand, Retail and Product Development
  • Modern Souvenir Company/Timothy Richards Fine Art Architectural Commissions– Strategy, Brand and Business Development
  • HRH The Prince of Wales/Highgrove– Product Development
  • HRH The Princess Royal/Gatcombe Park– Brand and Retail
  • Culzean Castle– Retail, Garden Centre, Catering, Holiday Accommodation
  • Glencoe Visitors Centre– Retail, Catering, Customer Experience
  • Bannockburn Visitors Centre– Retail, Catering, Customer Experience
  • Crathes Castle– Retail, Garden Centre, Catering, Customer Experience
  • 28 Charlotte Square, Edinburgh– Retail, Catering, Customer Experience
  • The Real Mary King’s Close, Edinburgh– Retail, Catering, Visitor Experience, Marketing, Operations
  • Hutchesons’ Hall, Glasgow– Exhibition and Retail Concept
  • Hamleys– Buying, Own Brand, Merchandising and Logistics, Operations

POSITIVE Strategy (business plans that actually work)

  • The National Trust for Scotland – Commercial, Marketing & Customer Experience Strategy
  • The National Trust of Guernsey– Commercial Strategy
  • The National Trust for Jersey– Commercial Strategy
  • The Royal Opera House Production Park– Brand, Business Plan, Stakeholder Relationships
  • The Science Museum Group– Commercial Development (Strategy and Capital)
  • The Siemens Crystal– Visitor Operations Planning
  • Visit Kent– Senior Management Team Communications Strategy
  • The Churches Conservation Trust– Visitor Experience – Strategy
  • St Mary’s Cathedral, Edinburgh– Visitor Strategy, Marketing, Retail
  • The Tourism Innovation Group– Benchmarking, Collaboration, Product Development

It’s always my pleasure to collaborate with like-minded and generally awesome Associates, complementing my experience, including:


CONTACT STEPHEN TODAY: Call +44 (0) 7921 812253 or use the form below: