Stephen’s past and current Associates include:

Stephen’s Project and Client list includes: 

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  • The National Civil War Centre – Commercial and Visitor Experience
  • The Churches Conservation Trust – Visitor Experience – Strategy
  • Hamleys – Buying, Own Brand, Merchandising and Logistics, Operations
  • Buckingham Palace – Retail, Wholesale, Licensing
  • Windsor Castle – Retail, Wholesale, Licensing
  • The Palace of Holyroodhouse – Retail
  • Pembroke Castle – Brand, Retail
  • The Tower of London – Retail, Admissions and Ticketing, Visitor Experience Strategy
  • Emirates Air Line Cable Car – Passenger Experience Development and Training
  • The British Music Experience at The O2 – Visitor Experience, Commercial, Marketing
  • The Royal Opera House Production Park – Brand, Business Plan, Stakeholder Management
  • The Science Museum Group – Commercial Development (Strategy and Capital)
  • The Siemens Crystal – Visitor Operations Planning
  • York’s Chocolate Story – Retail, Visitor Experience, Marketing, Operations
  • HRH The Prince of Wales/Highgrove – Product Development
  • HRH The Princess Royal/Gatcombe Park – Brand and Retail
  • Culzean Castle – Retail, Garden Centre, Catering, Holiday Accommodation
  • Glencoe Visitors Centre – Retail, Catering, Customer Experience
  • Bannockburn Visitors Centre – Retail, Catering, Customer Experience
  • Crathes Castle – Retail, Garden Centre, Catering, Customer Experience
  • 28 Charlotte Square, Edinburgh – Retail, Catering, Customer Experience
  • The Real Mary King’s Close, Edinburgh – Retail, Catering, Visitor Experience, Marketing, Operations
  • Hutchesons’ Hall, Glasgow – Exhibition and Retail Concept
  • St Mary’s Cathedral, Edinburgh – Visitor Strategy, Marketing, Retail
  • Scottish Enterprise/Highlands & Islands Enterprise – Customer Experience Training, Business Coaching
  • The Tourism Innovation Group – Benchmarking, Collaboration, Product Development
  • Pride & Passion for Scotland – National Customer Experience Campaign, Training, Coaching
  • The National Trust of Guernsey – Commercial Strategy
  • The National Trust for Jersey – Commercial Strategy
  • 50 Retail SMEs: Dingwall, Highlands – Customer Proposition, Marketing, Coaching

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“Stephen has an excellent ability to look at projects from quite a different angle to everyone else, often resulting in a fresh perspective which can be challenging. He is passionate about his work and direct when delivering his message.” – Deirdre Mactaggart-O’Donnell, Tourism, Events and Hospitality Educator

CONTACT STEPHEN TODAY! Call +44 (0) 7921 812253 or use the form below: