About Me

I am a Dispenser of Enthusiasm” – Benjamin Zander, via Tom Peters

Customer Experience isn’t simply the quality and arrangement of assets. It’s their
orchestration. 
I help organisations orchestrate their assets so that everyone and everything plays to their full potential.

Eyes on the HorizonMy accomplishments include working in leadership and consultancy roles with many of the UK’s most prestigious retail, tourism and hospitality brands, including Hamleys, The Royal Collection, Historic Royal Palaces, The National Trust for Scotland, the Science Museum Group and The O2.

I created “the most successful souvenir shop in Britain” (so says Mary Portas) for Her Majesty Queen Elizabeth, I ran a rock ‘n’ roll museum for legendary promoter Harvey Goldsmith, and I developed the team that opened London’s first cable car, linking two of the busiest London 2012 Olympic & Paralympic venues.

With nearly three decades of developing genuinely unique, life-enhancing and highly profitable customer experiences, speaking, training, and most importantly, real-life, hands-on business leadership experience, I’ve been called The Customer Experience Trouble-shooter for my obsession with getting the details right in fulfilling an ambitious brief, or the Mary Poppins Consultant for my coaching style that brings out the best in people, and organisations.

My practical, humorous style fuses real-life experience with engaging, motivational approaches to the challenges and opportunities my clients face.

CONTACT STEPHEN TODAY: Call +44 (0) 7921 812253 or use the form below:

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