How to Make a Retail Success

I’ve wanted to share my Customer Experience philosophy, and in particular how I learned it through a series of adventures in retail, for many years. I’m delighted to have had the opportunity to do so in a recent interview with Museums + Heritage Advisor magazine, which you can read here.

The interview was conducted by telephone, whilst I was at the Spring Fair,and you can almost feel the adrenaline that I always get from spending time with so many innovative and successful retailers and suppliers!

My favourite story concerns a unique product that was created for the Buckingham Palace Shop, and which ended up in the personal collection of the late Deborah, Duchess of Devonshire – whose POSITIVE philosophies on retailing and Customer Experience remain an example to all customer-facing businesses.

I’ll be sharing more stories and tips in my talk “How to Get the Most Out of Your Suppliers” at the Museums + Heritage Show on May 18th – I hope to see you there!

 Book here now for FREE >

Join the discussion!

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s