Always Be POSITIVE: Secrets of Customer Experience Success

Customer Experience isn’t simply the quality and arrangement of assets. It’s their orchestration”.

I help organisations orchestrate their assets so that everyone and everything plays to their full potential.managing-customer-experience-in-the-networked-age

My latest newsletter gives me the opportunity to share an interview I gave to Museums + Heritage Advisor magazine, sharing some of the lessons I’ve learned developing retail concepts for Buckingham Palace, the Tower of London, and other prestigious organisations over nearly 30 years.

I also share Baroness Karren Brady’s “6 Key Ingredients for Success”, gleaned from her appearance at the Spring Fair in Birmingham.

You’ll also find details of my new eBook Managing Customer Experience in the Networked Age
– a how-to guide for customer-focused organisations that want to survive, and thrive, in crazy times.

You can read the newsletter here. Do let me know whether you find it useful, and feel free to share it!


‘Customer Experience isn’t simply the quality and arrangement of assets. It’s their orchestration’.

I help organisations orchestrate their assets so that everyone and everything plays to their full potential.

Please click here to find out more.