All You Need for 2017

My first newsletter of 2017 has a new look and a new focus. It’s inspired by a quotation given to me by my friend, futurist Nick Price:

Customer Experience isn’t simply the quality & arrangement of assets. It’s their orchestration.”

So this month’s newsletter reflects three aspects of my mission:

I help organisations orchestrate their assets so that everyone and everything plays to their full potential.”

First, I’m collaborating with award-winning chef and trainer Christopher Trotter to create a powerful, non-competitive, collaborative workshop, called Ingredients of Success: where teams cook together as they build mutual understandingchristopher-trotter and cohesion. The benefits are seen in team collaboration, problem-solving and of course productivity.

In the newsletter you can find out why these are the Ingredients of Success: did you know, for example, that  just 28 per cent of Britons say they trust business leaders?

Second, I’ve been helping a high-end, giftware manufacturing company fulfil its ambition to make beautiful music – with an exciting new brand and new, market-focused collections, launching at the Spring Fair at the NEC, Birmingham.

Finally, my first image008eBook has just been published! called Managing Customer Experience in the Networked Age, the book explains how organisations should think about the future, and use these insights to maximise engagement with, and value from, customers and stakeholders.managing-customer-experience-in-the-networked-age

I’d love to know what you think of the newsletter! Read it here, and find out how to receive
a FREE copy of my eBook.

If you want to make beautiful music in 2017:

  • Learn how to orchestrate your team to achieve its potential
  • Discover how to transform your market positioning
  • Get a guide to the future: learn what’s important in business in 2017 and beyond

It’s all here. I hope you enjoy it, and I’m confident you will find it useful.


“Customer Experience isn’t simply the quality and arrangement of assets. It’s their orchestration”.

I help organisations orchestrate their assets so that everyone and everything plays to their full potential.

Please click here to find out more.