Customer Experience: Your Brexit Resilience Strategy

My POSITIVE Customer Experience Newsletter for September coincides with the Autumn Trade Fairs season: whatever your industry it’s a time to check in with the market, with your collaborators and competitors and with your business strategy and plan for the foreseeable future.

It’s time to move on from the holiday season and commit to the actions you will take to build Brexit resilience.

The newsletter contains 10 Top Tips to help you navigate the next few uncertain monthsCX man and laptop and come out stronger.

There’s also a roundup of some of the articles I’ve written over the summer (including some guest blogs), containing vital trends intelligence and insights.

I’ve included a summary of the tools I’ve developed to facilitate POSITIVE strategy, customer-centric business development and better communication and productivity.

My Service Moment of the Week shows how it’s the simple things that can enable you to deliver a differentiated Customer Experience in order to compete and thrive in challenging times.

Lastly,  you’ll find my tribute to that most POSITIVE of franchises, Star Trek.

I hope you enjoy the newsletter and find it useful. If so, please feel free to subscribe to receive future issues and share it with colleagues. You can read the newsletter here.


Stephen Spencer is a keynote speaker, business coach and consultant, helping organisations create better Customer Experiences to unlock team and profit potential. He has over 25 years’ experience as a leader, trainer and experience developer with some of the UK’s most prestigious Retail, Tourism and Hospitality brands. Sign up for Stephen’s POSITIVE Customer Experience newsletter here.

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