In this article, City AM’s deputy editor Julian Harris argues that one of the UK High Street’s most iconic retailers needs radical surgery: perhaps even splitting its booming food business from its struggling fashion arm:
In the wake of the demise of BHS, M&S understandably finds itself the focus of speculation – could it be next?
Whilst I agree that M&S cannot go on struggling indefinitely, I’m not sure I agree with this drastic solution. I recently suggested that the reinvention of M&S could take the form of taking it back to its roots, as well as tapping into the zeitgeist – as a genuinely, excitingly, British marketplace. You can read more here – and do join the debate, either below or on the original piece.
Our High Street is changing – whether for better or worse should not be left in the hands of financial institutions, property developers and asset-strippers. We need to fight for it: and, post-Brexit, there’s a massive opportunity for our finest designers, makers and entrepreneurs to transform it, to the benefit of everyone.
Stephen Spencer is a keynote speaker, business coach and consultant, helping organisations create better Customer Experiences to unlock team and profit potential. He has over 25 years’ experience as a leader, trainer and experience developer with some of the UK’s most prestigious Retail, Tourism and Hospitality brands. Sign up for Stephen’s POSITIVE Customer Experience newsletter here.