Six Trends Redefining the Customer Experience

I was delighted to be asked to write this guest post for the Eventbrite blog.

Everything is changing – in business, it’s never been more true that “knowledge is power”. Understand the trends, and you will have the power to shape your product, service and experience to meet the needs of rapidly-evolving markets and consumers.

My post shares six key trends that are redefining the customer experience – specifically in the conference and live events sector although these are mega-trends and therefore relevant to every business.

You can read the post here. I hope you find it useful – if so, please do comment, and share it within your networks!


Stephen Spencer is a keynote speaker, business coach and consultant, helping organisations create better Customer Experiences to unlock team and profit potential. He has over 25 years’ experience as a leader, trainer and experience developer with some of the UK’s most prestigious Retail, Tourism and Hospitality brands. Sign up for Stephen’s POSITIVE Customer Experience newsletter here.

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