See You at the Museums + Heritage Show!

Among the myriad reasons to visit this year’s Museums + Heritage Show (18 + 19 May 2016 – Olympia West, London), there are over 50 FREE talks on “hot-button topics” – and I’m giving one of them!

Together with Mark Williamson of the National Civil War Centre, Newark, we’ll be describing a retailing journey that any museum, visitor attraction or heritage site can emulate – all you need is a little bit of talent, loads of energy, and a plan!

Come and join us on 19th May and discover how to:

  • Create a compelling Retail offer based on a highly technical, historic theme
  • Create Customer delight on a budget
  • Take it up to the next level in five simple steps
  • Make best use of data

Plus, we’ll take your questions – the harder the better!

We hope to see you there! All the information you need is here: Funding, Retail + Enterprise


Stephen Spencer is a keynote speaker, business coach and consultant, helping organisations create better Customer Experiences to unlock team and profit potential. He has over 25 years’ experience as a leader, trainer and experience developer with some of the UK’s most prestigious Retail, Tourism and Hospitality brands. Sign up for Stephen’s POSITIVE Customer Experience newsletter here.